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Chat/Live Agent Infrastructure URL Change
Einstein Bots, Service Cloud Messaging Channels, Service Cloud Voice, Salesforce Chat | ISR10
Maintenance Information
ID# 721748
Status
Confirmed
Impacted Instances
Impacted Services
Einstein Bots, Service Cloud Messaging Channels, Service Cloud Voice, Salesforce Chat
Type
Scheduled Maintenance
Availability
This instance will generally be available during this maintenance window.
Additional Information
During the Spring '25 Major Release, the Salesforce Technology team will be updating system configurations of LiveAgent/Chat, Standard Omni-Channel, Standard Digital Engagement Messaging Channels, Service Cloud Voice, and Standard Einstein Bots products to provide the continued service operating levels you've come to expect from Salesforce. This maintenance will result in a change in Chat Endpoint URLs. Customers with hard-coded references to their current Endpoint URL will need to update these references once the maintenance is complete to ensure Chat functionality continues to work properly. We advise customers to review the following article and take the necessary steps to prevent any disruption to chat functionality - https://help.salesforce.com/s/articleView?id=000382130&type=1.
Planned Start Time
1:00 am GMT, Feb 15
Planned End Time
2:00 am GMT, Feb 15
Maintenance History
Scheduled
This maintenance is scheduled.
Posted 11:28 pm GMT, Feb 11 2025 · Last updated 11:28 pm GMT, Feb 11 2025