Informational Message
Informational Message Details
ID# 1487Closed
[Resolved] Feature Degradation – Agentforce Deployment Failures
Issue: On January 30, 2025, at 17:00 UTC, the Salesforce Technology team became aware of a feature degradation that impacted the Agentforce deployments.
Impact: The incident may have caused customers to experience deployment errors when using the preferred model in the prompt template.
Additional Information: The Salesforce Technology team successfully resolved the issue by manually deploying the required models across regions.
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Update 3: Posted Fri, 31 Jan 2025 05:46:15 UTC
As of 05:20 UTC on January 31, 2025, the Salesforce Technology team successfully resolved the issue by manually deploying the required models across regions. The team validated the services for a brief period and declared an all-clear.
We’ll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a recurrence.
We apologize for how this incident may have impacted you and your business.
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Update 2: Posted Fri, 31 Jan 2025 05:07:31 UTC
During the investigation, the Technology team identified a global 404 error impacting a preferred model. Initial findings pointed to a potential issue in the US East 2 region.
We continue to investigate the logs to determine the cause.
As an additional measure, we are implementing a proactive solution by manually deploying models across regions to ensure stability.
We’ll provide an update in 60 minutes or sooner as additional information becomes available.
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Update 1: Posted Fri, 31 Jan 2025 04:32:08 UTC
The Salesforce Technology team is actively investigating relevant AI models to identify the cause of the issue and implement a resolution as quickly as possible.
Posted 4:07 am GMT, Jan 31 2025 · Last updated 11:40 pm GMT, Feb 04 2025