Informational Message
Informational Message Details
ID# 1484Closed
Agentforce Chat feature degradation
Issue: On December 19, 2024, at 01:40 UTC, the Salesforce Technology team became aware of a feature degradation impacting Agentforce chat on www.salesforce.com.
Impact: Customers may have intermittently experienced issues when connecting with a human agent during their interactions with Agentforce chat.
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Update 2: Posted Thu, 19 Dec 2024 03:45:54 UTC
The Salesforce Technology team has implemented the fix and confirmed that the Agentforce chat services are operational as of 03:14 UTC on December 19, 2024, following a period of monitoring.
We sincerely apologize for how this incident may have impacted you and your business.
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Update 1: Posted Thu, 19 Dec 2024 03:07:22 UTC
The Salesforce Technology team has identified the trigger for this issue and is validating a fix to restore Agentforce chat services.
We will provide an update in 60 minutes or sooner if we have more information.
Posted 2:39 am GMT, Dec 19 2024 · Last updated 10:35 pm GMT, Jan 29 2025