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Informational Message Details
ID# 1482Closed
Service Degradation Impacting Agentforce and Generative AI Services.
Issue: On December 11, 2024, at 23:16 UTC, the Salesforce Technology team identified a Service Degradation impacting Agentforce and Generative AI Services for a subset of customers caused by a third-party vendor issue. The vendor is investigating and advised that they have identified the issue and are implementing a resolution. Impact: Customers may experience issues accessing or using Agentforce and Generative AI Services. ***** Update 2: Posted Thu, 12 Dec 2024 03:58:06 UTC As of 03:40 UTC on December 12, 2024, Agentforce and Generative AI services have been successfully restored. The Salesforce Technology team, in collaboration with the third-party vendor, validated the services and declared an all-clear. We apologize for how this incident may have impacted you and your business. ***** Update 1: Posted Thu, 12 Dec 2024 02:24:13 UTC The vendor has implemented the fix on their end, and initial reports show that it is achieving the desired outcomes. We will continue to monitor and conduct thorough validations, which are expected to take some additional time. We will provide an update upon significant change or sooner if any new information becomes available.
Posted 1:46 am GMT, Dec 12 2024 · Last updated 10:35 pm GMT, Jan 29 2025