Informational Message
Informational Message Details
ID# 1480Closed
Feature Degradation to Platform Events
Issue: At approximately 00:00 on December 8, 2024, the Salesforce Technology team noted a feature degradation impacting platform events for orgs hosted in first-party data centers. The team identified an issue with a certificate that was inadvertently deleted as the likely trigger. They are initiating restarts of the application tier in an attempt to mitigate the impact.
Impact: Feature degradation to Platform Events
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
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Update 5: Posted Tue, 10 Dec 2024 06:36:21 UTC
At 05:07 UTC on December 10, 2024, the Salesforce Technology team declared an all-clear, confirming the successful restoration of services across all impacted instances.
We’ll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a recurrence.
We apologize for how this incident may have impacted you and your business.
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Update 4: Posted Tue, 10 Dec 2024 02:58:35 UTC
Further progress updates will be shared through instance-specific posts by region -
APAC: https://status.salesforce.com/incidents/13548
Europe: https://status.salesforce.com/incidents/13549
Americas: https://status.salesforce.com/incidents/13547
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Update 3: Posted Tue, 10 Dec 2024 02:30:52 UTC
We have identified the impacted instances and further updates will continue on the instance-specific posts.
Please refer to the following links for the latest updates:
https://status.salesforce.com/incidents/13548
https://status.salesforce.com/incidents/13549
https://status.salesforce.com/incidents/13547
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Update 2: Posted Tue, 10 Dec 2024 01:19:54 UTC
The Salesforce Technology team is restarting the application tier on AP instances, followed by EU instances, with a focus on monitoring system performance to prevent impacts or failures.
We will provide an update once the AP instance rollout is complete or sooner as additional information arises.
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Update 1: Posted Tue, 10 Dec 2024 00:17:04 UTC
The Salesforce Technology team has recognized this as a certificate-related issue and has identified the trigger, and a way to restore services to customers. The team has undertaken an app tier restart on a test instance and this has restored services on that instance. A scheduled release will be rolled out to restart app tiers on all impacted instances. This will be undertaken in a staggered manner across regions once they have entered their off-peak business hours. This will take approximately 24 hours to fully complete the rollout.
The Technology team has prioritized AP instances, and these should be completed in approximately one hour. We will provide an update once the AP instance rollout has been completed, or sooner if additional information becomes available.
Posted 11:27 pm GMT, Dec 09 2024 · Last updated 10:35 pm GMT, Jan 29 2025