Informational Message
Informational Message Details
ID# 1479Closed
Feature Disruption- Trial Org Creation
Issue: On December 2, 2024, at 00:30 UTC, the Salesforce Technology team became aware of a feature disruption preventing users from activating new trial accounts.
Impact: New and Existing customers may experience issues activating new trial Accounts, limiting access to full-featured Salesforce environments for exploration and evaluation. Additionally, registration and on-demand content features are also impacted.
Additional Information: The Salesforce Technology team is actively engaged and exploring multiple paths to resolution.
Next Update: We will provide an update as additional information becomes available.
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Update 1: Posted Mon, 02 Dec 2024 08:24:39 UTC
Our team has implemented a configuration change and after a period of monitoring, the Salesforce Technology team confirmed that features were restored as of 07:43 UTC.
Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this and how you and your business may have been affected by this incident.
Posted 5:51 am GMT, Dec 02 2024 · Last updated 10:35 pm GMT, Jan 29 2025